Return, Replacement or Exchange Policy

At Robo Pump Automation, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes products may not meet your expectations or cause problems. Therefore, we offer a comprehensive product replacement or exchange policy to address any concerns you may have.

Replacement and Exchange Policy

• Eligibility for Replacement or Exchange

  • Products are eligible for replacement or exchange within 10 days of the delivery date.

    To qualify, the product must be in its original condition, including all packaging, accessories, and documentation.

    Replacement or exchange requests are applicable for items that are manufacturing defect, damaged during shipping, or not as described.

• How to Request a Replacement or Exchange

  • Contact Us: Reach out to our customer service team at support@robopumpautomation.in or customer service number+91 8282900195 within 7 days of receiving your order.

    Provide Details: Include your order number, a description of the issue, and any relevant photos or videos that illustrate the problem.

    Follow Instructions: Our team will guide you through the process, including providing instructions for returning the item if necessary.

• Processing Time

  • Once we receive your request and the returned product (if required), we will process the replacement or exchange within 7-10 business days.

    We will notify you via email once your replacement or exchanged item has been shipped.

• Conditions and Exclusions

  • Products that show signs of misuse, unauthorized modifications, or damage due to improper handling are not eligible for replacement or exchange.

    Items purchased as final sale, clearance, or under special promotions may have specific terms and conditions, which will be stated at the time of purchase.

No Return Policy

Please note that we do not offer refunds or returns. Our focus is on ensuring you receive a product that meets your expectations through our replacement or exchange policy.